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Delivering an Exceptional Customer Experience

Delivering an Exceptional Customer Experience

Whether you’re an independent advisor or part of a larger firm, you know how important the customer experience is to your success in attracting and retaining clients. What does an exceptional customer experience look like?
Filed in: Other
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Incorporating Tech for Success

Incorporating Tech for Success

There is no denying that technology is changing the landscape for financial advisors. On the surface, some of the technology appears to compete with and take business away from humans. Yet other technology allows advisors to increase their efficiency and lower business costs. And the need still exists for insight and understanding of client concerns that only a human financial advisor can offer.
Filed in: Innovation
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Keeping Up with the Gen X, Y and Zers

Keeping Up with the Gen X, Y and Zers

Digital disruption has occurred at every level of our society. In some areas, the disruption has resulted in innovation and successful adoption of new business models while, in other areas, the result has been a disconnect between the companies and individuals providing products and services and the consumers who want, need and are willing to pay for them. The effects of disruption are especially prevalent in the financial services arena.
Filed in: Innovation
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Was This the Legacy You Intended?

Was This the Legacy You Intended?

The first thing you should know about me is that I’m not a fear monger. That may be surprising given my involvement with legacy planning, which is related to fear because the association with death. The simple reason why I don’t subscribe to fear-based motivation is because it’s not effective, at least not long term, and it certainly isn’t constructive.
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Money Lessons: Debit Cards for Kids

Money Lessons: Debit Cards for Kids

Explaining money and how it works forms the basis for teaching your kids financial literacy. An easy way to do this is by discussing your money decisions with your children – how you earn money, how you spend it and, of course, how you make your savings choices as well. Basically, what you’re doing is modeling the behavior you’d like your children to learn.
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